On January 2023, an inquiry from Malaysia appeared in my mailbox. Customer TYLER showed great interest in our inflatable products, but he also have some doubts: Is the product's details exquisite? How to ensure that the product is intact during long-distance transportation?
As a professional outdoor inflatable adventure park manufacturer with rich production experience, we deeply understand the importance of understanding why customers want to build an outdoor inflatable water slide with pool. That is to attract a large number of customers to consume through a unique amusement park.
Customer needs are crucial for our design team to design a unique pool amusement slide.
We sent a professional team to communicate with video and email. We learned that the customer is a local event planner in Malaysia. The inflatable water slide that the customer consulted is only part of the product in the project.
I know that if I want to win the trust of customers, I must face his concerns. I immediately sorted out detailed product information and high-definition pictures, and attached our strict quality inspection reports and professional packaging solutions to answer John's questions one by one. At the same time, I also took the initiative to ask about his specific needs, including target markets, product style preferences, and budgets.
After several rounds of email communication, TYLER had a preliminary understanding of our products and services, but he still had doubts about delivery time, price, and design effects. In order to dispel his concerns, my manager and I took the initiative to propose a video conference with TYLER.
In the video conference, we introduced the company's production process, quality control system, and past successful cases in detail. In response to TYLER's concerns about the delivery date, we communicated with the PMC department and finally decided to insert production for his order to ensure that he could receive the goods as soon as possible and seize the market opportunity.
In terms of design, we formed a special team of designers to tailor a design plan for John based on the market information and style preferences provided by him. For a whole week, the designers repeatedly revised and polished the design plan, and the final design plan was praised by TYLER.
After receiving the product, TYLER tested it locally as soon as possible. Our products fully meet the local testing standards, and TYLER highly praised the quality of our products.
The success of this cooperation not only brought us an annual turnover of more than 2 million, but more importantly, we established a long-term and stable partnership with TYLER. We always maintain close communication, keep abreast of his changes in needs, and continuously improve our products and services.
Looking back on this cooperation experience, I deeply understand that sincere communication, professional service and rapid response to customer needs are the key to winning customer trust and establishing long-term cooperation. We will continue to uphold these concepts, provide more customers with high-quality products and services, and work together to create a better future!
This Malaysia inflatable water swimming pool has the following characteristics:
1. Modular inflatable design: It is composed of multiple colorful inflatable modules, which are flexible and safe, suitable for children's activities.
2. Rich functions: It includes interactive facilities such as slides, climbing frames, platforms, etc. to meet different play needs.
3. Childlike style: It uses bright colors (such as pink, blue, etc.) and cartoon shapes, full of joyful atmosphere.
4. Environmental integration: The castle is surrounded by green grass, and the background is matched with trees and low buildings to form an open outdoor play space.
As a professional kids trampoline park manufacturer, our company can meet customers' high standards in design, innovation, production and comprehensive service capabilities.